Privacy Policy | YOHO Mobile

We prioritize Your Privacy

At Yoho Mobile, safeguarding your privacy is of utmost importance to us. With the development of this Privacy Policy, we are dedicated to ensuring the confidentiality and protection of the information provided by our valued users and clients. By subscribing to the eSIM plan with Yoho Mobile, you are consenting to adhere to the following terms outlined in our privacy statement.

 

Purpose of Information Collection

We gather information for various business purposes, including but not limited to:

• Processing transactions and generating invoices for our products
• Responding to your service requests and providing support
• Identifying and resolving current and potential issues with our products
• Enhancing and developing our products
• Recommending additional products or services
• Making informed internal business decisions for present and future benefits
• Delivering personalized services and experiences
• Safeguarding our rights and assets
• Informing you about other services offered by Yoho Mobile

All information provided by you is securely stored and protected against unauthorized access. Your personal information will never be disclosed to a third party unless you grant explicit permission.

 

Information Collected

We take measures to ensure the accurate and complete recording of the information you provide and assist in its correction and modification when necessary.

a. Personal Information Collected on this Website from Clients
When you purchase an eSIM from Yoho Mobile on our website, we collect the following personal details:

• Your name
• Your email address
• Your phone number
• Your address

b. Non-Personally Identifiable Data Collected on this Website
We collect and store non-personally identifiable information in our server logs, including:

• Browser type
• IP address
• Operating system
• Date and time of visits
• Pages visited on the site
• Time spent on the site
• Return visits to the site

We also utilize Google Analytics to record non-personally identifiable data such as browser type, operating system, visit date and time, referral sources, pages visited on our website, time spent on the site, exit destinations, and return visits. This aggregated data helps us better understand user behavior and manage our website. We may share this non-personally identifiable data with third parties only for reporting on website usage or to comply with applicable laws. We do not rent, sell, or share any non-personally identifiable data collected on our website, including for marketing purposes or Remarketing, with third parties like Google.

c. Financial Transactions
Credit card transactions are securely processed through major third-party credit card processing companies. Your information is encrypted and used solely to complete the necessary transactions. Our database stores only the last four digits of your credit card for verification and approval.

d. Cookies
Yoho Mobile employs cookies to recognize our clients when they visit our website, allowing us to customize their browsing experience. While cookies may need to be enabled in your browser for registration, you can still navigate the site with cookies disabled. Cookies do not store personal information and all data is kept confidential within the company.

e. System Information
Yoho Mobile reserves the right to collect and store system information, such as IP address, browser type, and operating system, for system administration purposes. This information is highly confidential and used exclusively for administrative purposes, including diagnosing problems and monitoring site traffic.

f. Email
We use email to notify our members or clients about the eSIM QR Code and installation guide, as well as any new services or features. Our email list is confidential and is never shared or sold to third parties.

 

Data Storage Duration

Your personal data will be retained until a cancellation request is received. In all cases, your personal information will be securely stored on Yoho Mobile’s servers.

 

Entities with Access to Your Information

For our employees, specialized departments are in place to provide customer care during product usage. Personal information security requirements always apply to linked, co-implemented, or outsourced programs for the purposes mentioned in Section 1. Legal requirements may necessitate the disclosure of your personal information, provided it is reasonably necessary to comply with legal procedures. In the event of a merger, consolidation, or partial or full transfer to another company, the buyer will have access to the information we store, including your personal information.

 

Information Collection and Management Unit Address

Business Name: YOHO MOBILE PTE. LTD.
Headquarters: 14 Robinson Road, Singapore.

 

Methods for Accessing and Editing Data

If you wish to access and correct the personal information you have provided, you can:
Contact us directly through our WhatsApp/Hotline at +
Email us at [email protected]

 

Mechanism for Addressing Consumer Complaints

At Yoho Mobile, safeguarding your personal information is paramount. You can trust that the information you provide will not be shared, sold, or rented by YOHO MOBILE to any third party. We pledge to use your information only for the following purposes:

• Enhancing service quality for customers
• Resolving disputes and complaints
• Meeting legal obligations

If you have any questions, comments, or concerns regarding our privacy policy or the misuse of personal information within the stated scope, please do not hesitate to contact us through our 24/7 Hotline/WhatsApp at + or via email at [email protected] for immediate support.

 

Other Governing Terms

This policy does not supersede or modify any existing agreements you have with Yoho Mobile. If you use or subscribe to our products, our Terms of Service and other applicable terms may apply to your usage, purchase, or subscription. In the event of a conflict between this policy and those terms, the terms and agreements take precedence to the extent of the inconsistency.

 

Changes to This Policy

We may update this policy if significant changes are made to our practices or if legal or regulatory requirements mandate it. If we intend to use or disclose personal information in a manner substantially different from what was stated in this policy at the time of data collection, we will notify you through email or prominently displayed notices on our websites. We encourage you to regularly refer to this policy for the latest information and the effective date of any changes.

 

Disclaimer

Communication and transactions over the Internet carry inherent security risks. YOHO MOBILE is not liable for any damages or losses, whether direct or indirect, incidental or consequential, special or punitive, arising from or related to unauthorized use, alteration, deletion, exposure of information, or security breaches, including system intrusions. YOHO MOBILE disclaims all warranties concerning the hardware and software used to support and secure this website, including implied warranties of fitness for a particular purpose. Accordingly, YOHO MOBILE, its officers, employees, partners, affiliates, subsidiaries, successors, assigns, and third-party agents shall not be held liable for inaccuracies, misuse, errors, third-party interceptions, viruses, or hacker attacks resulting in data loss or service interruptions, including errors or disruptions in service delivery.

YOHO MOBILE provides links to other websites for informational purposes and to aid in locating additional online resources. As such, we are not responsible for the privacy practices or content of these external websites.

 

Summary

By accessing this site and utilizing its services, you unconditionally agree to the terms of this Privacy Statement and our Terms of Service. You commit to complying with the terms governing the use of this site, its services, and the information provided by you and other users of Yoho Mobile. If you do not agree to any or all of the terms in this Privacy Statement, please refrain from using this site.

Yoho Mobile reserves the right to make adjustments to the Privacy Statement without prior notice, and we encourage our users and clients to review the Privacy Statement before accessing other pages on this website. If you have any questions regarding our privacy policy, please reach out to us at [email protected] or 24/7 Hotline/WhatsApp at + for immediate assistance.