Pogoji storitve

YOHO MOBILE PTE. LTD. ("Yoho Mobile") is a company registered in Singapore, with its registered office at 14 Robinson Road, #08-01A, Far East Finance Building, Singapore 048545.

Yoho Mobile provides eSIM data plan services through its website and mobile applications, covering 200+ countries and regions worldwide. Our services include:

• Purchase and management of eSIM data plans
• Free eSIM trial service
• Live customer support

When using Yoho Mobile services, you are responsible for:

• Ensuring your device supports eSIM (verify on the compatible devices page)
• Providing accurate contact information
• Complying with local laws when using data services
• Not engaging in any activity that may harm network operations

• All prices displayed in USD or your selected currency
• Payments are processed by third-party providers
• Prices may adjust due to currency fluctuations
• Promotional pricing applies during published campaign periods only

Nekateri paketi Yoho Mobile lahko ponujajo izbirno funkcijo samodejnega podaljšanja in ponavljajočega se plačila (»Ponavljajoča se plačila«). Ponavljajoča se plačila bodo aktivirana šele po tem, ko se zanje izrecno odločite.

• Pooblastilo in razkritje: Pred aktivacijo bo Yoho Mobile jasno prikazal veljavni paket, znesek in valuto ponavljajoče se bremenitve, pogostost obračunavanja ter druge bistvene pogoje podaljšanja. Z omogočanjem Ponavljajočih se plačil pooblaščate Yoho Mobile in njegove pooblaščene ponudnike plačilnih storitev, da na vsak predvideni datum obračuna bremenijo vaš izbrani način plačila, dokler tega ne prekličete.
• Predhodni opomnik: Najmanj sedem (7) koledarskih dni pred vsako predvideno bremenitvijo bo Yoho Mobile poslal opomnik na e-poštni naslov, povezan z vašim računom. Opomnik bo opredelil paket, predvideni datum in znesek bremenitve ter pojasnil, kako preklicati Ponavljajoča se plačila.
• Preklic: Ponavljajoča se plačila lahko kadar koli prekličete brez stroška preklica, in sicer prek funkcije za preklic, ki je na voljo v vašem računu ali aplikaciji, ali tako, da se obrnete na podporo strankam Yoho Mobile. Ko je preklic uspešno dokončan, Yoho Mobile ne bo sprožil nobenih nadaljnjih ponavljajočih se bremenitev. Vsako plačilo, ki je bilo pred preklicem že predloženo v obdelavo, bo obravnavano v skladu z našo Politiko vračil in veljavno zakonodajo.
• Učinek preklica: Preklic ustavi samo prihodnja samodejna podaljšanja. Ne odpove ali skrajša paketa, ki je že bil kupljen ali je trenutno aktiven. Paket bo ostal na voljo do konca svojega veljavnega obdobja veljavnosti.
• Spremembe Ponavljajočih se plačil: Vsaka bistvena sprememba zneska ponavljajoče se bremenitve ali pogostosti obračunavanja bo jasno sporočena, preden začne veljati. Kadar to zahteva veljavna zakonodaja, bo Yoho Mobile pred nadaljnjimi bremenitvami pridobil vaše ponovno soglasje.

For full refund terms, see our Refund Policy. Core rules:

• Unactivated eSIM orders are eligible for a full refund within 30 days of purchase
• Device incompatibility verified by support is eligible for refund
• Verified technical issues (not caused by user) are handled per policy
• Activated and in-use eSIMs are not eligible for refund
• Connection issues caused by user device settings are not covered

• Data plans are intended for personal, normal use
• Abuse of data or network interference via technical means is prohibited
• Violations may result in service suspension

eSIM is a digital product and is delivered instantly after purchase:

• Email: QR code and installation instructions are sent to the email provided at checkout
• In-app: View and install directly via the Yoho Mobile app
• Delivery time: Usually within minutes after successful payment

As eSIM is a digital product, no physical shipping is involved.

Yoho Mobile supports the following payment methods:

• Credit/Debit cards: Visa, Mastercard, American Express
• Digital wallets: Apple Pay, Google Pay
• Other: Local payment methods in select regions

Payment security:

• All transactions go through encrypted channels
• Yoho Mobile does not directly store your payment information
• Payments are processed by PCI DSS-compliant third-party providers

We take your privacy seriously. See our Privacy Policy for details.

• Yoho Mobile relies on third-party carriers for network service and makes no guarantee on coverage, speed, or temporary outages
• Service availability may be affected by local network infrastructure
• Yoho Mobile reserves the right to modify these terms when necessary

Te pogoje urejajo zakoni Republike Singapur.