There’s nothing more frustrating than landing in a new country, seeing full signal bars on your phone, but having no internet. You’ve installed your Yoho Mobile eSIM, it says you’re connected, yet you can’t load a map, check your email, or send a message. Don’t worry—this is a common issue with a very simple solution. In fact, 99% of users can fix this in under two minutes by following three basic steps.
This guide will walk you through exactly what to do when your eSIM data is not working. Let’s get you back online so you can focus on your travels. And once you’re connected, you can start planning your next seamless trip with Yoho Mobile’s flexible eSIM plans.
Step 1: Check if Data Roaming is On
This is the most common reason for eSIM data not working. An eSIM for travel operates by ‘roaming’ on local networks. If your phone’s data roaming setting is turned off for your Yoho Mobile eSIM, it will block internet access even with a strong signal. Think of it as giving your phone permission to use the local network you’re connected to.
Enabling it does not cause extra charges from your home carrier, as you are using the data from your prepaid Yoho Mobile plan.
How to Enable Data Roaming:
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On iOS (iPhone):
- Go to Settings > Cellular (or Mobile Data).
- Tap on your Yoho Mobile eSIM plan under Cellular Plans.
- Ensure the Data Roaming toggle is switched ON (green).
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On Android:
- Go to Settings > Network & Internet > SIMs.
- Select your Yoho Mobile eSIM.
- Find the Roaming option and make sure it is toggled ON.
Step 2: Verify Your APN Settings
An APN (Access Point Name) is the gateway between your phone and the internet. Sometimes, your phone might not automatically configure this setting for a new eSIM. If the APN is incorrect or missing, you won’t be able to access the internet. For Yoho Mobile, the setting is usually very simple.
How to Check and Set Your APN:
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On iOS (iPhone):
- Go to Settings > Cellular > Cellular Data Network.
- Tap on your Yoho Mobile eSIM.
- In the APN field under the Cellular Data section, type mobile. Leave the username and password fields blank.
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On Android:
- Go to Settings > Network & Internet > SIMs.
- Select your Yoho Mobile eSIM.
- Scroll down and tap on Access Point Names (APN).
- Tap the ‘+’ icon to add a new APN. For the Name, you can enter “Yoho Mobile”. For the APN, enter mobile. Save it and make sure it’s selected.
For more detailed guidance, you can check our article on setting the APN on an iPhone.
Step 3: Reset Network Connection
If roaming and APN settings are correct, your phone might just need a little nudge to properly connect to the local network. A quick network reset can often solve the problem.
Here are a few things to try:
- Toggle Airplane Mode: Turn Airplane Mode on for 30 seconds, then turn it off. This forces your phone to re-establish its connection to cellular towers.
- Restart Your Device: A simple reboot can resolve many minor software glitches that might be preventing your eSIM from connecting to the internet.
- Manual Network Selection:
- Go to your phone’s cellular/mobile network settings.
- Find Network Selection and turn off Automatic.
- Your phone will scan for available networks. Wait for the list to populate, then select one of the major local carriers (e.g., Vodafone, Orange, T-Mobile). You may need to try a few different ones.
Still Having Trouble?
If you’ve followed all three steps and still have no internet, here are a couple of final checks:
- Device Compatibility: Ensure your device is on our eSIM compatible list and is unlocked by its original carrier.
- Yoho Care: Remember, with services like Yoho Care, we’re committed to keeping you connected. Even if you run out of data, Yoho Care can provide a backup connection so you’re never left stranded.
- Contact Support: Our team is here to help! Reach out to us through our support page with your device details, and we’ll get you sorted.
Frequently Asked Questions (FAQ)
Why does my eSIM show signal bars but no internet?
This usually means your phone is connected to a cellular network for calls and texts but isn’t authorized for data. The most common causes are that Data Roaming is turned off for the eSIM or the APN settings are incorrect. Following the steps in this guide resolves this issue for most users.
Do I need to change APN settings every time I travel to a new country?
No. Once you set the APN for your Yoho Mobile eSIM, it should work across all countries covered by your plan. You typically only need to set it once.
What should I do if my eSIM data is not working after trying all these steps?
If you’ve confirmed your device is compatible, enabled roaming, set the APN, and tried a network reset, the next step is to contact our customer support team. They can check the status of your plan and provide more specific assistance.
Will enabling data roaming result in extra charges from my home carrier?
No. When you enable data roaming for your Yoho Mobile eSIM, you are only using the prepaid data you purchased from us. Your home SIM’s roaming should be kept off if you want to avoid charges from that carrier. Many travelers turn off their primary SIM line completely while abroad to be safe. You can learn more about this in our guide to data roaming on or off.
Conclusion
Having an eSIM connect but provide no internet is a hiccup that is almost always easy to fix. By ensuring Data Roaming is on, your APN is set correctly, and performing a quick network reset, you can solve the issue and get back to enjoying your trip.
At Yoho Mobile, our goal is to provide hassle-free connectivity wherever you go. With our flexible plans and dedicated support, you can travel with confidence. Ready for your next adventure? Explore Yoho Mobile eSIM plans today and experience the freedom of staying connected anywhere.