YOHO MOBILE Terms and Conditions
Last Updated: [Insert Date]
Welcome to YOHO MOBILE. These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile application, and all products and services offered by YOHO MOBILE. By using our services, you agree to these Terms.
1. Company Information
YOHO MOBILE PTE. LTD.
Business Registration No. (UEN): 202234616C
Address: 14 Robinson Road #08-01A, Far East Finance Building, Singapore 048545
Support Email: [email protected]
WhatsApp Customer Support: +1 838 883 9588
2. Scope of Services
YOHO MOBILE provides global mobile data services via eSIM technology, including but not limited to:
- Free eSIM trials (available in selected regions)
- Travel data plans with flexible combinations (by country, days, data volume)
- Instant eSIM delivery and activation
- 24/7 multilingual customer support
Service availability depends on your device’s eSIM compatibility and regional network coverage.
3. User Eligibility
YOHO MOBILE is available to all individual users with compatible devices and valid payment methods. We do not impose a minimum age, but minors are encouraged to use the service under adult supervision.
4. Device Compatibility
You are responsible for ensuring that your device supports eSIM and is carrier-unlocked. YOHO MOBILE is not liable for service issues caused by incompatible or locked devices.
5. Pricing and Payment
All prices are displayed in your selected currency and include applicable taxes (if any). Payments are processed via trusted third-party providers. By placing an order, you agree to pay all related charges and accept the corresponding service terms.
6. Refund Policy
As eSIMs are digital products, no refunds can be offered once activation has occurred. However, if you are unable to use our service due to a verified technical issue (not caused by the user or device), YOHO MOBILE guarantees a 100% refund.
To request a refund, please contact: [email protected]
7. Usage Rules and Fair Use Policy
Some plans may include speed limitations or data caps. Services must not be used for unlawful purposes or abusive bulk consumption. YOHO MOBILE reserves the right to suspend or terminate services for fraud, abuse, or violation of these Terms.
8. Data Privacy and GDPR Compliance
YOHO MOBILE complies fully with the EU General Data Protection Regulation (GDPR). We only process personal data when there is a clear legal basis and transparency for the user.
8.1 What Data We Collect
We may collect the following data:
- Mobile number and email (for eSIM delivery)
- Device information (model, OS version, eSIM identifier)
- Location data (only during service use)
- Order and transaction history
- Communications with support
We do not collect any unnecessary data and never process data for commercial advertising purposes.
8.2 Legal Bases for Processing
In compliance with GDPR Article 6, our data processing is based on:
| Legal Basis | Description |
|---|---|
| Contractual Necessity (Art. 6(1)(b)) | To deliver eSIMs, activate plans, and provide customer support |
| Legal Obligation (Art. 6(1)©) | For compliance with invoicing, taxation, or regulatory rules |
| Legitimate Interests (Art. 6(1)(f)) | For fraud prevention, service improvement, and system integrity |
| Consent (Art. 6(1)(a)) | For optional services (e.g., surveys, email subscriptions) |
You can withdraw your consent at any time.
8.3 Data Retention
We retain personal data only for as long as necessary to fulfill the purposes listed above. Afterward, data will be deleted or anonymized unless retention is required by law.
8.4 Cross-Border Data Transfers
Your data may be transferred outside the European Economic Area (EEA), including to Singapore. All such transfers are safeguarded by:
- EU Standard Contractual Clauses (SCCs), or
- Binding agreements with the data processor, or
- Transfers to jurisdictions with adequate data protection levels
8.5 Your Rights
Under GDPR, you have the following rights:
- Right to Access – request a copy of your data
- Right to Rectification – correct inaccurate or incomplete data
- Right to Erasure – request deletion when appropriate
- Right to Restrict Processing
- Right to Data Portability
- Right to Object – especially when processing is based on legitimate interests
- Right to Withdraw Consent – at any time
- Right to Lodge a Complaint – with your local Data Protection Authority
To exercise your rights, please contact: [email protected]
9. Intellectual Property
All content, software, logos, designs, and trademarks on our website or app are owned by YOHO MOBILE or its partners. Unauthorized reproduction or commercial use is prohibited.
10. Disclaimer of Liability
To the extent permitted by law, YOHO MOBILE is not liable for any indirect or consequential losses due to:
- Incompatible or locked devices
- Network unavailability
- Force majeure or third-party platform issues
11. Termination of Services
We reserve the right to suspend or terminate user accounts without prior notice in cases of fraud, abuse, or violation of these Terms.
12. Changes to Terms
YOHO MOBILE may update these Terms at any time. We will notify users via our website or app. Continued use of our services implies acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of Singapore. For users located in the EU, these Terms do not override any consumer protection rights you have under your local law.
Contact Us
If you have any questions regarding these Terms or your personal data, you may contact us:
- Email: [email protected]
- WhatsApp: +1 838 883 9588
- Mail: YOHO MOBILE PTE. LTD.
14 Robinson Road #08-01A
Far East Finance Building, Singapore 048545