Terms of Service

YOHO MOBILE PTE. LTD. ("Yoho Mobile") is a company registered in Singapore. Our registered office is located at:

• Address: 14 Robinson Road, #08-01A, Far East Finance Building, Singapore 048545.

Yoho Mobile provides global eSIM data solutions via our website and mobile applications, covering over 200 countries and regions. Our service suite includes:

• eSIM data plan procurement and lifecycle management.
• Complimentary eSIM trial services.
• Dedicated live customer support.

By using our services, you agree to the following responsibilities:

• Compatibility: Ensuring your device is eSIM-compatible (please refer to our Compatible Devices page).
• Accuracy: Providing valid and accurate contact information for digital delivery.
• Compliance: Adhering to the local laws of the country in which the data service is being used.
• Network Integrity: Refraining from any activity that may disrupt or harm our network operations or third-party carrier infrastructure.

• Currency: Prices are displayed in USD or your specifically selected local currency.
• Processing: Payments are handled securely by authorized third-party providers.
• Adjustments: Prices are subject to change without notice due to currency fluctuations or market conditions.
• Promotions: Promotional rates are valid only during the strictly defined campaign periods.

Some Yoho Mobile plans may offer an optional automatic renewal and recurring payment feature ("Recurring Payments"). Recurring Payments will be activated only after you expressly opt in.

• Authorization and Disclosure: Before activation, Yoho Mobile will clearly display the applicable plan, recurring charge amount and currency, billing frequency, and other material renewal terms. By enabling Recurring Payments, you authorize Yoho Mobile and its authorized payment service providers to charge your selected payment method on each scheduled billing date until you cancel.
• Advance Reminder: At least seven (7) calendar days before each scheduled charge, Yoho Mobile will send a reminder to the email address associated with your account. The reminder will identify the plan, scheduled charge date and amount, and explain how to cancel Recurring Payments.
• Cancellation: You may cancel Recurring Payments at any time without a cancellation fee, through the cancellation function made available in your account or app, or by contacting Yoho Mobile Customer Support. Once cancellation is successfully completed, Yoho Mobile will not initiate any further recurring charges. Any payment already submitted for processing before cancellation will be handled in accordance with our Refund Policy and applicable law.
• Effect of Cancellation: Cancellation stops future automatic renewals only. It does not terminate or shorten a plan that has already been purchased or is currently active. The plan will remain available until the end of its applicable validity period.
• Changes to Recurring Payments: Any material change to the recurring charge amount or billing frequency will be clearly communicated before it takes effect. Where required by applicable law, Yoho Mobile will obtain your renewed consent before making further charges.

For comprehensive terms, please see our full Refund Policy. The core principles are:

• Unactivated Orders: Eligible for a full refund within 30 days of purchase.
• Incompatibility: Eligible for a refund if device incompatibility is verified by our support team.
• Technical Faults: Refunds for verified platform or carrier issues are handled per policy.
• Exclusions: Activated/used eSIMs and issues arising from incorrect user device settings are generally non-refundable.

Data plans are intended for personal, standard use only.

• Any abuse of data, such as network interference or unauthorized technical manipulation, is strictly prohibited.
• Violations of this policy may result in immediate service suspension without a refund.

As a digital-first provider, our products are delivered electronically immediately following a successful transaction:

• Email Delivery: A QR code and installation guide are sent to the email address provided at checkout.
• In-App Access: Users may view and install eSIMs directly via the Yoho Mobile app.
• Timeline: Delivery typically occurs within minutes.
• No Physical Shipping: As these are digital products, no physical shipping or handling is required.

We support a variety of secure payment options:

• Cards: Visa, Mastercard, and American Express.
• Digital Wallets: Apple Pay and Google Pay.
• Local Payments: Region-specific methods available at checkout.
• Security Standards: All transactions are processed through encrypted channels. Yoho Mobile does not store your full payment details; all data is handled by PCI DSS-compliant third-party processors.

Your data security is a priority. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

• Network Performance: Yoho Mobile relies on third-party carriers. We cannot guarantee 100% coverage, specific data speeds, or the absence of temporary outages.
• Infrastructure: Service availability is subject to the limitations of local network infrastructure.
• Policy Updates: Yoho Mobile reserves the right to modify these Terms of Service at any time to reflect changes in our business or the regulatory environment.

These terms are governed by the laws of Singapore.