There’s nothing more frustrating than landing in a new country, ready to explore, only to be stopped by a technology glitch. You’ve installed your Yoho Mobile eSIM, but your phone is stubbornly stuck on the “Activating…” screen. Don’t worry, this is a common issue with a few simple solutions.
Getting connected should be the easiest part of your trip. That’s why Yoho Mobile offers flexible, affordable eSIM plans for over 200 countries and regions. This guide will walk you through the troubleshooting steps to resolve any activation problem and get you online in no time.
Before You Start: Quick Checks
Before diving into deeper fixes, let’s ensure the basics are covered. These preliminary checks solve the majority of activation issues.
- Stable Internet Connection: Your device needs a stable Wi-Fi connection to download and activate the eSIM profile from the network. Public airport or hotel Wi-Fi can sometimes be unstable. Try connecting to a different, reliable Wi-Fi network if possible.
- Device Compatibility: While most modern phones support eSIM technology, it’s always best to double-check. Confirm your device is on our official eSIM compatible devices list.
- Unlocked Phone: Your phone must be carrier-unlocked to use an eSIM from a different provider. If you’re unsure, contact the carrier you originally purchased the phone from to confirm its status.
Step-by-Step Fixes for iOS & Android
If the initial checks don’t solve the problem, work through these simple steps. Start with the first one and move to the next only if the issue persists.
1. The Simple Restart
It’s a cliché for a reason: turning it off and on again works wonders. A full restart can clear temporary glitches in your phone’s operating system and network modules, often resolving the activation stall.
- On iPhone: Press and hold the side button and one of the volume buttons until the power-off slider appears. Drag the slider and wait 30 seconds for your device to turn off. Then, press and hold the side button again to turn it back on.
- On Android: Press and hold the power button until the power menu appears, then tap ‘Restart’.
2. Toggle Airplane Mode
This is a faster way to force your phone to re-establish its connection to cellular networks.
Go to your phone’s settings or control center, turn on Airplane Mode, wait for about 30 seconds, and then turn it off. Your phone will try to reconnect, which can push the activation through.
3. Check Your Cellular Plan Settings
Sometimes, the eSIM activates but isn’t properly configured in your settings. You might need to manually enable it.
- On iPhone (iOS): Go to Settings > Cellular > Cellular Plans. Tap on your new Yoho Mobile eSIM (it might be labeled as ‘Business’ or ‘Travel’ initially). Ensure the toggle for ‘Turn On This Line’ is green. If you want to use it for data, tap on Cellular Data and select your Yoho Mobile plan.
- On Android: The steps can vary slightly, but generally, you’ll go to Settings > Network & Internet > SIMs. Tap on your Yoho Mobile eSIM and make sure it is enabled. You can also set your preference for calls, texts, and mobile data here.
Advanced Troubleshooting for Persistent Activation Issues
If your eSIM still says ‘activating’ but provides no service, it’s time for some more advanced steps.
4. Reset Network Settings
This is a more powerful fix that clears all network-related configurations, including saved Wi-Fi networks, Bluetooth devices, and cellular settings. It often resolves deep-seated connectivity issues. Warning: You will need to re-enter your Wi-Fi passwords afterward.
- On iPhone (iOS): Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- On Android: Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
5. Check for OS and Carrier Updates
Device manufacturers and carriers periodically release updates to improve connectivity and fix bugs. An outdated operating system can sometimes cause an iPhone eSIM to get stuck on the activating screen.
- Check for iOS Updates: Settings > General > Software Update.
- Check for Android Updates: Settings > System > System update.
- For more information, you can visit the official support pages from Apple or Google.
Still Stuck? Yoho Mobile is Here to Help
If you’ve tried all the steps above and your eSIM won’t activate, don’t hesitate to reach out to our dedicated support team. We’re available 24/7 to help you get connected. Have your order number ready to speed up the process.
And remember, with services like Yoho Care, we’re committed to ensuring you’re never left without a connection, even if you run out of data. Your peace of mind is our priority. Visit our contact page for immediate assistance.
Frequently Asked Questions (FAQ)
Q1: How long should eSIM activation normally take?
A: Under normal circumstances, eSIM activation is almost instant. After installing the profile, it should connect to the local network within a minute or two. If you find your eSIM activation taking too long (more than 5-10 minutes), it’s best to start the troubleshooting steps.
Q2: Why is my Yoho Mobile eSIM stuck on ‘Activating’ on my iPhone?
A: This can be due to several reasons: an unstable Wi-Fi connection during setup, a temporary software glitch, or an outdated carrier setting. The most common fixes are restarting your iPhone and resetting the network settings as detailed in this guide. Also, ensure you follow our unique iOS installation process—no QR codes needed, just tap ‘Install’ after purchase for a seamless setup.
Q3: Can I delete and reinstall my eSIM if it won’t activate on Android?
A: Before deleting the eSIM profile, we strongly recommend contacting support. Most eSIM QR codes are for single use only for security reasons. Our support team can verify the status of your profile and provide the correct steps or a new QR code if necessary. For detailed instructions, see our Android installation guide.
Q4: Do I need Wi-Fi to activate my eSIM?
A: Yes, a stable internet connection (like Wi-Fi) is required to download the eSIM profile to your phone. Once the eSIM is activated and connected to a cellular network, you will no longer need Wi-Fi for mobile data.
Q5: What should I do if my eSIM is active but I have no internet?
A: This is a different issue, usually related to APN settings or data roaming being turned off. First, ensure data roaming is enabled in your phone’s cellular settings for the Yoho Mobile eSIM. If that doesn’t work, check out our detailed guide on how to fix an eSIM that’s connected but has no internet.
Conclusion
An eSIM stuck in the ‘Activating’ phase can be a temporary setback, but it’s rarely a serious problem. By following the simple steps of restarting your device, checking your settings, and resetting network configurations, you can resolve the issue most of the time.
At Yoho Mobile, we’re dedicated to providing a smooth, hassle-free connectivity experience from the moment you purchase. If you’re ready to travel without the stress of connectivity issues, explore our flexible eSIM plans today and see how easy global travel can be.