Yoho Mobile eSIM Refund Policy | How to Get Your Money Back

At Yoho Mobile, our goal is to provide seamless and affordable connectivity wherever your travels take you. We’re confident in our service, but we also understand that sometimes things don’t go as planned. If you’ve encountered an issue and need to request a refund, we’re here to help.

This guide provides a clear and direct explanation of the Yoho Mobile refund policy. We’ll walk you through the eligibility criteria, the step-by-step process to submit a request, and what you can expect. Our aim is to make this process as transparent and straightforward as possible. For a hassle-free experience from the start, you can always explore our flexible data plans to find the perfect fit for your trip.

Are You Eligible for a Yoho Mobile eSIM Refund?

To ensure fairness for all our users, our refund policy is based on a few clear conditions. Please review the following criteria carefully to determine if your purchase is eligible for a refund.

You may be eligible for a refund if:

• There is a persistent technical issue: If your eSIM fails to connect due to a problem with the Yoho Mobile network or service, and our technical support team is unable to resolve it after you’ve collaborated with them on troubleshooting, you are eligible for a refund.
• The eSIM was not activated: If you purchased an eSIM but have not activated or used it, you can request a refund within 30 days of the purchase date.
• Accidental duplicate purchase: If you accidentally purchased the same plan twice, you can request a refund for the duplicate transaction.

You are likely not eligible for a refund if:

• The eSIM has been activated and used: Once a data plan is activated and data has been consumed, we cannot offer a refund.
• Your device is not eSIM-compatible or is carrier-locked: It is the user’s responsibility to ensure their device is unlocked and supports eSIM technology. Please check our official eSIM compatible devices list before purchasing.
• The refund request is made after 30 days of purchase: Our refund window is 30 days from the date of the transaction for unactivated eSIMs.
• Poor connectivity due to external factors: We cannot be responsible for poor service in areas with no or limited mobile coverage.

Step-by-Step: How to Request Your eSIM Refund

If you meet the eligibility criteria, requesting a refund is a simple process. Follow these steps to ensure our team can process your request efficiently.

1. Gather Your Information: Before contacting us, please have your order confirmation number and the email address used for the purchase ready.
2. Contact Customer Support: Reach out to our dedicated support team through our contact page. This is the official channel for initiating a refund request.
3. Provide Clear Details: In your message, clearly state that you are requesting a refund. Explain the reason for your request in detail, including any technical issues you faced and the troubleshooting steps you have already taken. The more information you provide, the faster we can investigate.
4. Cooperate with Troubleshooting: If the issue is technical, our support team will first attempt to resolve the problem. Your cooperation is essential. A refund will be processed if the issue cannot be fixed.
5. Await Confirmation: Once your request is submitted and reviewed, our team will contact you via email with the outcome and next steps.

What About Yoho Care?

Yoho Mobile offers a unique service called Yoho Care, which ensures you’re never left without a connection, even if your data runs out. It’s designed to provide a safety net and peace of mind. Since Yoho Care is an integrated feature of our service promise, it is not a separately refundable item. Refund eligibility is determined by the status of the entire eSIM plan you purchased, as outlined in the policy above. To learn more about how Yoho Care keeps you connected, visit our information page.

Understanding the Refund Timeline and Process

We strive to handle all refund requests promptly. Once you’ve submitted your request, here is the general timeline you can expect:

• Support Review: Our team will review your request and investigate the issue within 2-3 business days.
• Refund Processing: If your request is approved, the refund will be processed back to your original payment method. Please allow 5-10 business days for the funds to appear in your account, as processing times can vary depending on your bank or credit card provider.

Frequently Asked Questions (FAQ)

1. Can I cancel my eSIM and get a refund if I change my travel plans?
If you have not activated the eSIM, you can request a full refund within 30 days of your purchase. Once an eSIM is activated, it is considered used and is no longer eligible for a refund due to a change of plans.

2. What happens if I bought an eSIM for a phone that is not compatible?
Unfortunately, we cannot offer a refund if the eSIM was purchased for a device that is not on our eSIM compatible devices list. We strongly encourage all customers to verify their device compatibility before making a purchase. However, if you’re unsure, you can always try our service risk-free with our free eSIM trial.

3. How do I get my money back for an eSIM that won’t activate?
If your eSIM is stuck on activating or fails to install, please contact our support team immediately. This is often a technical issue we can resolve. If we are unable to fix the problem and get you connected, you will be eligible for a full refund as per our technical issue policy.

4. Is the Yoho Care service fee refundable?
Yoho Care is an included benefit of our service, not a separate purchase. Therefore, it does not have a separate refund value. Refunds are based on the eligibility of the entire data plan purchased.

Conclusion

At Yoho Mobile, we stand by our products and are committed to customer satisfaction. Our eSIM refund policy is designed to be fair, clear, and easy to understand. We are here to assist you with any technical issues and will provide a refund when the situation meets our eligibility criteria.

We encourage you to read this policy carefully and check your device compatibility before buying. For any unresolved questions or to begin a refund request, please don’t hesitate to contact our support team. Ready for a worry-free travel experience? Find your perfect Yoho Mobile eSIM plan today!