You’ll receive an email with your eSIM in seconds(Except USA Real Unlimited Product)
Description
Strengths of eSIM
Easy to use
100% online. Receive eSIM via email. Scan a QR code to install.
Activate eSIM when you land and get connected instantly.
Free roaming charge
Save 100% on data roaming charges and comfortably make calls and
texts via WhatsApp, Telegram, Facetime, etc.
Whole Hong Kong coverage
Work in all destinations in Hong Kong . Stay connected anytime, anywhere.
24/7 support
Answer questions and provide 24/7 technical support via chat or
email.
Instant delivery
eSIM profile details delivered via email. No waiting for shipping, no
removal, no risk of loss.
Keep original SIM
eSIM is digital, so it‘s no need to remove your original sim cards,
but still receive calls, SMS if any.
Receive eSIM information by email
As soon as your order is placed, you will receive the Hong Kong eSIM details via email.
A QR code
User’s Guide
Notes:
- You should install eSIM before departure to stay connected right after landing.
- If having trouble during installation, DON’T DELETE the eSIM and contact us right away.
How to use Hong Kong eSIM
Check if your phone is eSIM-compatible
Hong Kong eSIM only works on unlocked eSIM-compatible phones, including iPhone, Samsung, Google Pixel, etc.
Buy online a day before departure
Hong Kong eSIM will be activated automatically when connected to a cellular network. So, you can buy and install it before departure.
Scan the QR code
Scan the eSIM QR code sent to your valid email address and turn on
the data roaming in Settings to browse the web easily.
Plan type: Prepaid, Data only
Validity start: After turn on the data roaming and arrived destination
Validity of QR code: Within 365 days after purchase. Please activate the data plan before expiry date
Coverage area: 🇭🇰 Hong Kong
Network operator: 3HK : LTE
Local phone number: No
Hotspot/Tethering: Yes
Internet speed: LTE
Installation: Scan QR code or enter installation code manually
Activation: Automatic, activated when connected to a supported cellular network
Payment: Credit card/Debit card, WeChat
Delivery: Instant, via email, within 5 minutes after purchase
Frequently asked questions
If you still have questions about this service? We are here to help
Do I need
a passport to buy the eSIM?
It is not necessary to show your passport when buying eSIMs at YohoMobile.com.
When does
my YohoMobile eSIM start?
Your plan starts from the time you scan its QR code and add it to your phone. Please scan the QR code ONLY one day before purchase or when you arrive the destination.
When will
I receive my eSIM?
Once you place the order and make payment to us, the eSIM QR code will be immediately delivered to your email (about 5 minutes after purchase).
In case you do not see the email in your inbox, please check your spam or email us at support@yohomobile.com.
Can I use
hotspot/tethering with eSIM?
Depend on the country you visit that eSIM hotspot/tethering feature is enabled or not. Please read the description of the product page to know more details.
What phone
supports eSIM?
To know which mobile devices support eSIM, please read our full list of eSIM-compatible devices.
How to
install an eSIM?
After payment, you will receive an email that includes QR code and user guide for installation on phones. Then, you just need to follow the guidelines and you are all set to go.
Do I have
to turn on my eSIM data roaming?
Yes, you are required to do so to get the best coverage. This will not incur any additional fees, as long as you have already set up the YohoMobile eSIM.
What
happens if I use up my data or my days of validity?
If your data has been used up or your eSIM validity comes to an end, your eSIM card will no longer work and you will not be able to connect to the internet. If you want more data, buying a new plan is the best choice.
Can I top
up the YohoMobile eSIM?
No, at the moment, YohoMobile eSIM cannot be topped up. However, you can buy another eSIM if you need more data.
When
should I set up my eSIM?
As you need Wi-FI to set up your eSIM, we recommend that you install your eSIM before departure. And then, activate your eSIM data plan when you land in your destination.
How can I
check my data balance?
How to check data usage depends on the package you buy. It will be clearly stated in the user’s guide attached to the email sent to you after your payment.
How can I
delete the YohoMobile eSIM once I've used up my data?
To delete the eSIM, you go to your phone settings, and then your eSIM, and select Remove the data plan. After confirming, your eSIM will be removed.
The following devices support eSIM:
To use an eSIM, your mobile device must be carrier-unlocked and eSIM-compatible. Read on the list below to see if your device supports eSIM. (Note that restrictions may apply to specific countries and carriers)*.
APPLE
- iPhone 15
- iPhone 15 Plus
- iPhone 15 Pro
- iPhone 15 Pro Max
- iPhone 14
- iPhone 14 Plus
- iPhone 14 Pro
- iPhone 14 Pro Max
- iPhone 13
- iPhone 13 Mini
- iPhone 13 Pro
- iPhone 13 Pro Max
- iPhone 12
- iPhone 12 Mini
- iPhone 12 Pro
- iPhone 12 Pro Max
- iPhone 11
- iPhone 11 Pro
- iPhone 11 Pro Max
- iPhone XS
- iPhone XS Max
- iPhone XR
- iPhone SE (2020)
- iPhone SE (2022)
- iPad Air (3rd generation)
- iPad Air (4th generation)
- iPad Pro 11-inch (1st generation)
- iPad Pro 11-inch (2nd generation)
- iPad Pro 11-inch (3rd generation)
- iPad Pro 12.9-inch (3rd generation)
- iPad Pro 12.9-inch (4th generation)
- iPad Pro 12.9-inch (5th generation)
- iPad (7th generation)
- iPad (8th generation)
- iPad (9th generation)
- iPad Mini (5th generation)
- iPad Mini (6th generation)
* Note: The following Apple devices DO NOT support eSIM:
- iPhone devices from Mainland China.
- iPhone devices from Hong Kong and Macao (except for the iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020, and iPhone XS).
* Only iPad devices with Wi-Fi + Cellular features are supported.
* For iPhone and iPad purchased in TURKEY:
SAMSUNG
- Samsung Galaxy S23
- Samsung Galaxy S23+
- Samsung Galaxy S23 Ultra
- Samsung Galaxy S22 5G
- Samsung Galaxy S22+ 5G
- Samsung Galaxy S22 Ultra 5G
- Samsung Galaxy S21 5G*
- Samsung Galaxy S21+ 5G*
- Samsung Galaxy S21 Ultra 5G*
- Samsung Galaxy S20
- Samsung Galaxy S20+
- Samsung Galaxy Z Flip
- Samsung Galaxy Z Flip3 5G
- Samsung Galaxy Z Flip4*
- Samsung Galaxy Z Fold
- Samsung Galaxy Z Fold2
- Samsung Galaxy Z Fold3
- Samsung Galaxy Z Fold4*
- Samsung Galaxy Note 20
- Samsung Galaxy Note 20+
- Samsung Galaxy Note 20 Ultra
* The following Samsung Galaxy devices DO NOT have eSIM capability:
- All Samsung Galaxy S20 FE and Galaxy S21 FE models.
- USA models of the Samsung Galaxy S20, Galaxy S21, and Galaxy Z Flip 5G.
- USA and Hong Kong models of the Samsung Galaxy Note 20 Ultra and Samsung Galaxy Z Fold2.
- Most Samsung devices purchased in South Korea do not support eSIMs.
* Only the Samsung Galaxy S23, Samsung Galaxy S23+, Samsung Galaxy S23 Ultra, Samsung Galaxy Z Flip4, and Samsung Galaxy Z Fold4 purchased in South Korea are eSIM compatible.
* Samsung Galaxy S21 series devices (with the exception of FE models) from Canada and the USA may have eSIM capability as long as the One UI 4 update is installed. Please contact your carrier or device manufacturer to confirm that your Samsung device is eSIM-capable.
GOOGLE PIXEL
- Surface Go 3
- Surface Pro X
- Surface Duo 2
- Surface Duo
* For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The deviGoogle Pixel 7
- Google Pixel 7 Pro
- Google Pixel 6
- Google Pixel 6a
- Google Pixel 6 Pro
- Google Pixel 5
- Google Pixel 4, 4a & 4 XL
- Google Pixel 3 & 3 XL*
- Google Pixel 3a & 3a XL*
* The following Google Pixel devices DO NOT have eSIM capability:
- Pixel 3 models originating from Australia, Taiwan, and Japan, and those bought with service from US or Canadian carriers other than Sprint and Google Fi.
- Pixel 3a bought in South East Asia and with Verizon service.
HAMMER
- HAMMER Explorer PRO
- HAMMER Blade 3
- HAMMER Blade 5G
- myPhone NOW eSIM
MOTOROLA
- Motorola Razr 2019
- Motorola Razr 5G
HUAWEI
- Huawei P40
- Huawei P40 Pro*
- Huawei Mate 40 Pro
*The following HUAWEI devices DO NOT have eSIM capability:
- Huawei P40 Pro+
- All Huawei devices purchased in China are not eSIM capable.
ONEPLUS
- OnePlus 11 5G*
* eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your OnePlus device is eSIM-capable.
OPPO
- OPPO Find X3 Pro*
- OPPO Find X5*
- OPPO Find X5 Pro*
- OPPO Reno A*
* The following OPPO devices DO NOT have eSIM capability:
- eSIM support depends on carriers and coverage options. Coverage may vary. Known regions that do not support Dual SIM cards: Australia (Telstra and Optus) and Japan (KDDI).
SONY
- Sony Xperia 10 III Lite
- Sony Xperia 10 IV
- Sony Xperia 1 IV
OTHERS
- Nuu Mobile X5
- Gemini PDA 4G+Wi-Fi
- Xiaomi 12T Pro (Global Version)
- Fairphone 4
WINDOWS 10*/ WINDOWS 11
ACER
- ACER Swift 3
- ACER Swift 7
ASUS
- ASUS Mini Transformer T103HAF
- ASUS NovaGo TP370QL
- ASUS Vivobook Flip 14 TP401NA
DELL
- Dell Latitude 9510
- Dell Latitude 7410
- Dell Latitude 7310
- Dell Latitude 9410
- Dell Latitude 7210 2-in-1
HP
- HP Elitebook G5
- HP Probook G5
- HP Zbook G5
- HP Spectre Folio 13
LENOVO
- Lenovo Yoga C630
- Lenovo Miix 630
- Lenovo Yoga 520
- Lenovo Yoga 720 convertible laptops
SURFACE*
- Surface Pro 9
- Surface Go 3
- Surface Pro X
- Surface Duo 2
- Surface Duo
* For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.
* Surface: Any AT&T-locked devices will not support eSIM. If your device was purchased through another carrier, the carrier may have disabled the eSIM capability in Surface Duo. Please contact the carrier to confirm that eSIM is not disabled.
