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YOHO MOBILE PTE. LTD. ("Yoho Mobile") is a company registered in Singapore, with its registered office at 14 Robinson Road, #08-01A, Far East Finance Building, Singapore 048545.

Yoho Mobile provides eSIM data plan services through its website and mobile applications, covering 200+ countries and regions worldwide. Our services include:

• Purchase and management of eSIM data plans
• Free eSIM trial service
• Live customer support

When using Yoho Mobile services, you are responsible for:

• Ensuring your device supports eSIM (verify on the compatible devices page)
• Providing accurate contact information
• Complying with local laws when using data services
• Not engaging in any activity that may harm network operations

• All prices displayed in USD or your selected currency
• Payments are processed by third-party providers
• Prices may adjust due to currency fluctuations
• Promotional pricing applies during published campaign periods only

Neki Yoho Mobile paketi mogu nuditi opcionalnu značajku automatske obnove i ponavljajućeg plaćanja („Ponavljajuća plaćanja”). Ponavljajuća plaćanja aktivirat će se samo nakon što na njih izričito pristanete.

• Ovlaštenje i objava informacija: Prije aktivacije, Yoho Mobile jasno će prikazati primjenjivi paket, iznos i valutu ponavljajuće naknade, učestalost naplate i druge bitne uvjete obnove. Omogućavanjem Ponavljajućih plaćanja ovlašćujete Yoho Mobile i njegove ovlaštene pružatelje platnih usluga da terete vaš odabrani način plaćanja na svaki zakazani datum naplate dok ne otkažete.
• Podsjetnik unaprijed: Najmanje sedam (7) kalendarskih dana prije svake zakazane naplate, Yoho Mobile poslat će podsjetnik na adresu e-pošte povezanu s vašim računom. U podsjetniku će biti navedeni paket, zakazani datum i iznos naplate te objašnjenje kako otkazati Ponavljajuća plaćanja.
• Otkazivanje: Ponavljajuća plaćanja možete otkazati u bilo kojem trenutku bez naknade za otkazivanje, putem funkcije za otkazivanje dostupne na vašem računu ili u aplikaciji, ili kontaktiranjem Službe za korisničku podršku Yoho Mobile. Nakon što otkazivanje bude uspješno dovršeno, Yoho Mobile neće pokretati nikakve daljnje ponavljajuće naplate. Svako plaćanje koje je već poslano na obradu prije otkazivanja bit će obrađeno u skladu s našim Pravilima povrata i primjenjivim pravom.
• Učinak otkazivanja: Otkazivanje zaustavlja samo buduće automatske obnove. Ono ne raskida niti skraćuje paket koji je već kupljen ili je trenutačno aktivan. Paket će ostati dostupan do kraja primjenjivog razdoblja valjanosti.
• Promjene Ponavljajućih plaćanja: Svaka bitna promjena iznosa ponavljajuće naknade ili učestalosti naplate bit će jasno priopćena prije nego što stupi na snagu. Kada to zahtijeva primjenjivo pravo, Yoho Mobile pribavit će vaš obnovljeni pristanak prije daljnjih naplata.

For full refund terms, see our Refund Policy. Core rules:

• Unactivated eSIM orders are eligible for a full refund within 30 days of purchase
• Device incompatibility verified by support is eligible for refund
• Verified technical issues (not caused by user) are handled per policy
• Activated and in-use eSIMs are not eligible for refund
• Connection issues caused by user device settings are not covered

• Data plans are intended for personal, normal use
• Abuse of data or network interference via technical means is prohibited
• Violations may result in service suspension

eSIM is a digital product and is delivered instantly after purchase:

• Email: QR code and installation instructions are sent to the email provided at checkout
• In-app: View and install directly via the Yoho Mobile app
• Delivery time: Usually within minutes after successful payment

As eSIM is a digital product, no physical shipping is involved.

Yoho Mobile supports the following payment methods:

• Credit/Debit cards: Visa, Mastercard, American Express
• Digital wallets: Apple Pay, Google Pay
• Other: Local payment methods in select regions

Payment security:

• All transactions go through encrypted channels
• Yoho Mobile does not directly store your payment information
• Payments are processed by PCI DSS-compliant third-party providers

We take your privacy seriously. See our Privacy Policy for details.

• Yoho Mobile relies on third-party carriers for network service and makes no guarantee on coverage, speed, or temporary outages
• Service availability may be affected by local network infrastructure
• Yoho Mobile reserves the right to modify these terms when necessary

Ovi uvjeti podliježu zakonima Singapura.