Terms of Service

YOHO MOBILE PTE. LTD. ("Yoho Mobile") is a company registered in Singapore. Our registered office is located at:

• Address: 14 Robinson Road, #08-01A, Far East Finance Building, Singapore 048545.

Yoho Mobile provides global eSIM data solutions via our website and mobile applications, covering over 200 countries and regions. Our service suite includes:

• eSIM data plan procurement and lifecycle management.
• Complimentary eSIM trial services.
• Dedicated live customer support.

By using our services, you agree to the following responsibilities:

• Compatibility: Ensuring your device is eSIM-compatible (please refer to our Compatible Devices page).
• Accuracy: Providing valid and accurate contact information for digital delivery.
• Compliance: Adhering to the local laws of the country in which the data service is being used.
• Network Integrity: Refraining from any activity that may disrupt or harm our network operations or third-party carrier infrastructure.

• Currency: Prices are displayed in USD or your specifically selected local currency.
• Processing: Payments are handled securely by authorized third-party providers.
• Adjustments: Prices are subject to change without notice due to currency fluctuations or market conditions.
• Promotions: Promotional rates are valid only during the strictly defined campaign periods.

For comprehensive terms, please see our full Refund Policy. The core principles are:

• Unactivated Orders: Eligible for a full refund within 30 days of purchase.
• Incompatibility: Eligible for a refund if device incompatibility is verified by our support team.
• Technical Faults: Refunds for verified platform or carrier issues are handled per policy.
• Exclusions: Activated/used eSIMs and issues arising from incorrect user device settings are generally non-refundable.

Data plans are intended for personal, standard use only.

• Any abuse of data, such as network interference or unauthorized technical manipulation, is strictly prohibited.
• Violations of this policy may result in immediate service suspension without a refund.

As a digital-first provider, our products are delivered electronically immediately following a successful transaction:

• Email Delivery: A QR code and installation guide are sent to the email address provided at checkout.
• In-App Access: Users may view and install eSIMs directly via the Yoho Mobile app.
• Timeline: Delivery typically occurs within minutes.
• No Physical Shipping: As these are digital products, no physical shipping or handling is required.

We support a variety of secure payment options:

• Cards: Visa, Mastercard, and American Express.
• Digital Wallets: Apple Pay and Google Pay.
• Local Payments: Region-specific methods available at checkout.
• Security Standards: All transactions are processed through encrypted channels. Yoho Mobile does not store your full payment details; all data is handled by PCI DSS-compliant third-party processors.

Your data security is a priority. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

• Network Performance: Yoho Mobile relies on third-party carriers. We cannot guarantee 100% coverage, specific data speeds, or the absence of temporary outages.
• Infrastructure: Service availability is subject to the limitations of local network infrastructure.
• Policy Updates: Yoho Mobile reserves the right to modify these Terms of Service at any time to reflect changes in our business or the regulatory environment.

These terms are governed by the laws of Singapore.