Fair Use Policy

Yoho Mobile (“Yoho Mobile” or “we”) believes that maintaining the highest level of service is important for maintaining long-term relationships with our customers. We strive to offer our customers prices that are significantly below rates offered by major mobile network operators across the world. To ensure that all customers are able to enjoy optimal service, we have established our Fair Use Policy to clarify how access to our network is governed with a goal of providing a fair and transparent service.

Prepaid Services

Our pay-as-you-go prepaid services are offered on a usage basis, where we deduct the price of the service used on a per-unit basis from the customer’s credit balance. We will attempt to provide access to our services through a different partner’s network, but cannot guarantee our ability to do so. If we are forced to terminate a user’s service, no further charges will be billed to the account until service resumes.

Account Credit Expiry Term

All prepaid credit and unused data packages will expire nine (9) months after the last prepaid credit purchase, unless otherwise stated. Any prepaid credit balance and unused data packages remaining in the account will expire if the customer does not make another prepaid credit purchase for a period of nine months. Yoho Mobile allows a grace period of seven calendar days following the credit expiration date in order to purchase more credit and retain the prepaid balance and unused data packages.

Unlimited Data Daily Packages

These data packages are not available when a user is located in their home country (where they have access to the local network of their home mobile network operator) and can only be used while abroad. We have structured our Unlimited Data packages to offer the best service to our customers while maintaining a fair level of access to our partners’ network for all customers. Our data packages operate at 4G LTE and 3G speeds or 2g speed. We reserve the right to adjust the speed at which individual users access data based on the average usage across our network to prevent fraud and abuse of our subscriptions by a small number of users. Generally, we have unlimited plans limit high speed per day and unlimited plans no limit data per day. However, we reserve the right to scale access speed for individual accounts down to 2G (128 kbps) speeds once the user’s usage significantly exceeds Daily Usage. While we strive to only limit usage in rare cases, we must ensure fair access to the network for all customers. In the extremely rare situation where we are required to terminate a user’s service by our partner network, we will attempt to provide access to our services through a different partner’s network, but cannot guarantee our ability to do so. If we are forced to terminate a user’s service, no further charges will be billed to the account until service resumes.

Should you have any questions or concerns, please feel free to contact us at support@yohomobile.com